HuduDaemonLayer grounds every triage in your Hudu articles and assets, and keeps your knowledge base current: when a technician solves something differently, the article update is drafted for approval.
Live articleYour documentation is used twice: to make triage smarter when a ticket arrives, and to improve itself when the ticket is resolved. Your KB gets better every time a technician solves something differently.
When a ticket arrives, DaemonLayer searches the matched client's Hudu company. Assets are found by device name, serial, IP address or keywords from the ticket, including custom fields. KB articles and procedures are found by topic. Triage and the first response are grounded in what you've actually documented.
Hudu context · Nordic SystemsWhen a ticket is resolved, DaemonLayer compares what the technician actually did with the KB articles used during triage. If an article has drifted, it drafts a minimal, surgical edit: the rest of the article stays word for word, and the edit only uses facts from the resolution notes or the existing article.
From resolved ticket to published article, a technician makes the only decision that changes your documentation.
Choose how far DaemonLayer goes, and change it at any time without re-entering the API key.
Approved KB drafts can be published. Nothing is published without approval.
Common questions about this integration
When a ticket arrives, DaemonLayer searches the matched client's Hudu company for assets (by device name, serial, IP address or ticket keywords, including custom fields) and for KB articles and procedures by topic. The results ground triage and the first response in your documented procedures instead of generic knowledge.
No. KB Drift Review drafts a suggested edit and puts it on the KB Drafts page with a side-by-side diff. A technician approves or rejects it. Nothing is ever published to Hudu without explicit technician approval.
Create the key with Full Access scope, and leave View Passwords, Delete Data and Export Data all unchecked. DaemonLayer never needs them, and keeping them off limits the blast radius if the key is ever compromised.
Yes. Choose Read only and DaemonLayer only searches articles and assets for triage context. KB Drift Review and the KB Drafts page are disabled. You can switch to Read & write at any time without re-entering the API key.
Enrichment is skipped silently and the ticket continues through triage without documentation context. Hudu being down never blocks a ticket.
No. One Hudu connection covers all your clients. You match each DaemonLayer client to its Hudu company on the Clients page; clients without a match are skipped cleanly.
Connect your PSA, and DaemonLayer starts triaging, resolving, and routing, no scripting, no setup calls. Cancel anytime.
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