DaemonLayer automatically categorizes, prioritizes, and routes incoming tickets, so your team spends time resolving issues, not sorting them.
Triage Intelligence
Stop wasting time on manual ticket sorting. DaemonLayer automatically triages new tickets, prioritizes urgent issues, and routes them to the right technician.
Catch duplicates before they slow your team down. Resolve root issues faster and reduce repeated work.
See why tickets are routed, categorized, or prioritized, with audit logs for accountability and continuous improvement.
Common questions about this integration
DaemonLayer connects to ConnectWise Manage via secure REST APIs using API key authentication. We integrate deeply with your service board, company records, knowledge base, and configurations, enabling intelligent automation across your entire PSA workflow.
Get up and running in 15 minutes. Simply create an API user in ConnectWise, connect it to DaemonLayer, and map your ticket fields and statuses to your workflow. Our team is here to guide you through setup.
Absolutely. You have granular control over which service boards, companies, and ticket types DaemonLayer can access. Configure permissions during setup to align with your security requirements and operational structure.
Yes. DaemonLayer operates within your existing ConnectWise workflows, status transitions, SLA policies, and escalation rules. It enhances your processes without overriding your established business logic.
When DaemonLayer resolves a ticket or performs work, it can automatically create detailed time entries documenting the actions taken. This ensures accurate billing and comprehensive audit trails for all automated work.
30-minute call. We walk through your PSA setup and show exactly what DaemonLayer would handle.
No obligation. No sales deck. Just a live walkthrough on your environment.
