Total Impact
$7,840
Monthly Saved
Efficiency
27.4hrs
Hours freed
Operational Metrics
45sec
Avg Triage time
Agent Activity
| Ticket # | Subject | Workflow | Status | Time |
|---|---|---|---|---|
| 260215.0002 | Can't login | Password Reset | Completed | 1:19 PM |
| 260215.0002 | Can't login | Ticket Triage | Completed | 1:17 PM |
| IM-EZ5U1QI | Can't login | Intake | Completed | 1:14 PM |
| IM-3VS3Q5U | Open to a quick call… | Intake | Completed | 12:20 PM |
| 260215.0001 | Blue Screen | Ticket Triage | Completed | 11:59 AM |
| IM-5HJ5DRN | Blue Screen | Intake | Completed | 11:58 AM |
| IM-0RCLS4I | Email missing | Clarification Req. | Completed | 3:58 PM |
| IM-0RCLS4I | Email missing | Ticket Triage | Completed | 3:56 PM |
Every ticket is triaged automatically
Ticket Triage
IM-AFE57OE
step
Get Ticket Information
step
Get User Info
agent
Analyze Attachments
agent
Triage Ticket
analyzing…
step
Create Ticket in PSA
Run Details
Status
Running
Completed
—
Duration
N/A
Client
Nordic Design
Run History
IM-AFE57OE
just now
T20260321.0002
12 days ago
T20260321.0001
12 days ago
T20260305.0001
13 days ago
T20260215.0005
13 days ago
Transparent automation. No black box
T260215.0004
Printer offline
Status
Service Desk
Assigned Resource
Jamie Park
Technician
Created
just now
Ticket Information
Description
Printer on 2nd floor offline, unable to print since morning. Urgent before 2 PM presentation.
Category
Hardware Issue
Priority
Medium
Source
Email
Related Tickets
T20260321.0001
AI Analysis & Responses
Initial Triage Reasoning
User reports a networked printer on the 2nd floor has been offline since this morning, with a client presentation at 2 PM creating urgency. A previous ticket from the same user ('Printer not working') was raised very recently for the same device, making this an exact duplicate. The ticket contains location and symptom, sufficient for a technician to dispatch, so we route directly to the service desk.
Activity Timeline
Triage Details
Field Refinement
Search Analysis
PSA Ticket Created
260215.0004
just now
Ticket Triage
just now
34.1s
Intake
1 min ago
0.8s
Incoming Message
Printer offline
1 min ago
Full context, when you need it
